
60%
onboarding reduction
B2B SaaS · Customer operations
AI Concierge Platform
Challenge
Manual support caused heavy drop-off during onboarding for a funded SaaS team.
Strategy & build
RAG agent on Next.js + GPT-4o with guided flows, handoff rules, and eval-backed prompts.
Outcome
~60% faster onboarding within 12 weeks · ~3× qualified lead capture · majority of L1 tickets deflected


